Returns and Exchanges
We have put together some frequently asked questions in regard to returns and exchanges.
What is the time frame to make a return?
You have 14 days to conact us about making a return from the time we ship your order.
How do I contact you about a return?
Send us an email to: gamingstore@theroguetraders.com
Please include your order number, and which items you are wishing to return and a brief explanation of why.
Where do I ship my return?
Ship your return to
THE ROGUE TRADERS GAMING RETURNS
206 N SGT STANLEY HOFFMAN BLVD
LEHIGHTON, PA 18235
Who pays for the shipping on the return?
The buyer is responsible for return shipping costs
Do I get a full refund with a return?
Unfortunately we charge a 5% restocking fee for returns. With the increase in shipping costs we charge a small restocking fee. 3% of the restocking fee goes towards the transaction fee's, even on returns we do not get refunded the processing fee's for the order
Can I return my purchases i made in your brick and mortar store?
Yes! We have a 30 day return policy for all in store purchases. Please bring in your proof of purchase (Receipt) to help aid the return process as quickly as possible.
We do not charge a restocking fee for in store returns.
Can I return opened products?
No you cannot, returns are for models and products that not been opened and are in like new condition
Can I exchange a purchase I made in your brick and mortar?
Yes! Our in store Point of Sale system is set up for an easy in store exchange program - Just be sure your product is unopened and in its original condition
Can I do an exchange for an online purchase?
Unfortunately the system is not set up for "Exchanges" we can only do returns of unopened online orders.