Mispacked Orders Recieved
If you have any issue with an order - incorrect contents, mispacked orders, we have you covered!
I received my order today but it had the wrong contents
If your order arrived with incorrect items, we strive to correct the situation! As a small business, we are human and sometimes make mistakes.
Just send us an email to : gamingstore@theroguetraders.com
Please include your order number, a picture of the contents, and details about what was wrong with your order. We will respond shortly to resolve the issue quickly!
If we received the wrong item in our order, how do you correct this?
Dont worry! We will ship a replacement item
Inside that box, we will include a pre-paid, pre-labeled usps mailer bag to place the incorrect item. Once you receive the package with your replacement item and the return mailer bag, simply place the item in the bag and place it in your mail box.
We use USPS so you do not have to make a special trip to a ups store or drop it off at fed-ex.